Advance your expertise as a Customer Service Analyst within a prominent financial institution in the Scarborough area. This hybrid position emphasizes your customer care skills and TSYS knowledge. This Toronto-based bank seeks candidates for a 6-month contract to enhance its customer service team.

You will be responsible for tracking inquiries, adhering to service agreements, and utilizing your data analysis skills through Microsoft Excel. A background in customer service is crucial, as you'll engage directly with clients and manage their requests efficiently. Key Responsibilities:

- Complete daily and weekly assigned tasks diligently
- Provide urgent responses to coordinator queries
- Ensure compliance with service level agreements
- Monitor and document interactions with clients
- Resolve issues through vendor collaboration Requirements:
- Minimum 3 years of customer service experience
- Proficient in TSYS and Excel data analysis
- Solid verbal and written communication skills
- Fluent in English; French or Spanish is advantageous
- Preferred college/university degree Bring your customer-focused approach to a valued role in a leading Canadian bank.

📌 Customer Service Analyst for Financial Institution (Toronto)
🏢 FP
📍 Toronto