Drive strategic customer satisfaction initiatives at Canadian Pacific Railway as the Director of Customer Experience in Winnipeg, Manitoba. Oversee comprehensive digital solutions enhancing customer engagement. In this full-time role, you will collaborate with leadership to translate business goals into customer-focused strategies within the Customer Solutions division.

Responsibilities include managing both eBusiness and Onboarding teams while developing programs that improve customer data collection and insights. This is a prime opportunity for strategic thinkers with a commitment to continuous improvement in customer experiences. Key Responsibilities:

- Oversee the development of customer experience initiatives
- Manage technology requirements and client experience metrics




- Collaborate on strategic procedures across departments
- Enhance data governance for long-term improvements
- Lead high-performing teams to meet customer expectations Requirements:
- Bachelor’s degree in engineering, computer science, or business administration
- Minimum 10 years of experience leading customer experience teams
- Knowledge of CPKC systems is advantageous
- Proven ability to manage complex customer-facing programs
- Solid track record in executive interactions and project completion Lead a team dedicated to empowering exceptional customer experiences at Canadian Pacific Railway.

📌 Director Customer Experience for Canadian Pacific Railway (Winnipeg)
🏢 Canada Job Bank
📍 Winnipeg