Are you the kind of person who thrives in a fast-paced environment, loves solving problems, and can keep multiple moving pieces organized at once? If so, we want to hear from you!

Leuschen Transportation is looking for a highly organized and customer-focused Dispatcher to join our team. In this role, you'll be the critical link between our drivers, customers, and operations team, ensuring that routes run smoothly, issues are resolved quickly, and communication flows efficiently.

We transport community members with various accessibility needs throughout the city 365 days a year. This is a full-time position working day shift, Monday through Friday.

Why Join Us?

Competitive compensation - $25.45 per hour

Comprehensive benefits package and RRSP

Day shift - evenings and weekends off

Supportive team setting

Meaningful work that helps keep our communities moving safely every day

Who You Are

You don't get flustered when the phone rings, a driver needs assistance, and a schedule changes all at the same time. You're a natural communicator, a problem solver, and someone who takes pride in keeping operations running smoothly.

What You'll Do

Monitor daily service delivery using RideCo and associated operational systems

Coordinate trip assignments and support operators throughout service hours

Support operational efficiency through proactive problem-solving

Assist customers with trip bookings, cancellations, modifications, and service inquiries

Monitor schedules and identify system issues impacting service delivery

Provide information regarding service availability, eligibility requirements, trip status, and operating procedures





Deliver professional, courteous, and customer-focused service

Receive, document, and gather information regarding customer complaints, compliments, and service concerns

Complete dispatch logs and operational records accurately and completely

Maintain records related to customer requests, incidents, service disruptions, and operational issues

What We're Looking For

Secondary school diploma or equivalent required

Minimum one year of experience in dispatching, customer service, transportation, logistics, call centre operations, or a related field

Experience with computerized scheduling or dispatch systems is considered an asset

Experience using RideCo or similar transportation software is considered an asset

Strong organizational and multitasking skills

Solid customer service and interpersonal skills

Ability to remain calm and make decisions under pressure

Skilled and effective communication in both English and French

Proficient in Microsoft Office

Possess good geographic knowledge of Greater Sudbury A positive attitude, attention to detail, and strong work ethic

Criminal record check/vulnerable sector screening required

Keeping people moving starts with great dispatchers. Be one of them.

Leuschen Transportation is proud to be an equal opportunity employer. If you require a disability related accommodation to take part in our interview and selection process, or have any questions please reach out directly to a member of our Recruitment Team.

This posting is for an existing vacancy. Artificial intelligence is not used during the hiring process.

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