Lead the Technology Services team at East Coast Credit Union in Nova Scotia, enhancing technology efficiency and security for employees. As a Technology Services Manager, you will oversee operations and implement solutions for improved experiences. This key role reports to the Senior Manager of IT & Innovation, where you will leverage expertise in IT and service delivery.

Your responsibilities include team training, service oversight, and relationship management to cultivate a high-performing technology environment within the credit union. Key Responsibilities:

- Coach and develop the technology services team
- Ensure effective service coverage and scheduling
- Manage escalations and third-party vendor performance
- Analyze performance metrics to drive improvements
- Facilitate self-service capabilities and knowledge management Requirements:
- Bachelor’s Degree in Information Technology
- 5 years of relevant IT leadership experience
- Background in helpdesk or operational roles
- Strong analytical and communication abilities
- Self-starter with excellent judgment and ethics Make a significant impact on technology services in a supportive community workplace at East Coast Credit Union.

📌 East Coast Credit Union Technology Manager (Dartmouth)
🏢 RiseMe
📍 Dartmouth