Lead the Technology Services team at East Coast Credit Union in Nova Scotia, enhancing technology efficiency and security for employees. As a Technology Services Manager, you will oversee operations and implement solutions for improved experiences.

This key role reports to the Senior Manager of IT & Innovation, where you will leverage expertise in IT and service delivery. Your responsibilities include team training, service oversight, and relationship management to cultivate a high-performing technology environment within the credit union.

Key Responsibilities: • Coach and develop the technology services team • Ensure effective service coverage and scheduling • Manage escalations and third-party vendor performance • Analyze performance metrics to drive improvements • Facilitate self-service capabilities and knowledge management

Requirements: • Bachelor’s Degree in Information Technology • 5 years of relevant IT leadership experience • Background in helpdesk or operational roles • Robust analytical and communication abilities • Self-starter with excellent judgment and ethics

Make a significant impact on technology services in a supportive community environment at East Coast Credit Union.

📌 East Coast Credit Union Technology Manager (Shubenacadie)
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📍 Shubenacadie