Become a key player at King Living as a Customer Advocate Consultant in Vancouver, specializing in warranty and service management. This full time role emphasizes proactive customer support using AI-enhanced tools. You will oversee the entire warranty process, ensuring each customer inquiry is handled efficiently and effectively.

Using Salesforce

Customer 360, you’ll troubleshoot issues, coordinate repairs, and uphold King Living's commitment to high-quality customer service. This position allows you to directly influence customer satisfaction and contribute to ongoing process improvements. Key Responsibilities:

- Manage warranty inquiries with minimal hand-offs
- Document customer cases and resolutions in Salesforce
- Coordinate repairs and manage customer service timelines




- Implement AI recommendations to boost service accuracy
- Identify and escalate high-priority service matters Requirements:
- Strong background in customer service, ideally in retail
- Familiarity with Salesforce Customer 360 or equivalent
- Excellent conflict resolution and communication skills
- Understanding of product warranties and service standards
- Problem-solving mindset dedicated to customer advocacy Drive impactful change in customer service and warranty management at King Living, ensuring excellence in Vancouver.

📌 Full-Time Customer Advocate Consultant (Vancouver)
🏢 King Living Pty
📍 Vancouver