Emergency Medical Call Taker (EMCT)

BC Emergency Health Services Langford/Victoria, BC

Upcoming Career Opportunities for SPRING 2027 (date TBC) – Full Time Irregularly Scheduled Emergency Medical Call Taker (EMCT) Trainees in the following Dispatch Operations Centre:

Langford Dispatch Operations Centre (LDOC) 2764 Leigh Road, Victoria, BC V9B 4G1

This posting is for LANGFORD DISPATCH ONLY and is not for the other locations (Vancouver or Kamloops)

You are a calm and decisive individual with a keen interest in health care. You’re a good “phone person” who can listen for what’s not being said, provide clear and direct communication, and can multitask with excellent typing skills. A career in emergency health services is a challenge that has you excited! Bring your call‑centre or customer service experience to the Provincial Health Services Authority for an opportunity to make a difference through BC Emergency Health Services.

What you’ll do

- Use exceptional customer service skills while remaining calm and focused in stressful, high-pressure situations, adapting quickly in a dynamic environment
- Quickly prioritize multiple competing tasks, using a methodical approach to problem solve, make decisions, and communicate clearly
- Take a leadership role while actively building relationships with team members and callers
- Actively seek win‑win solutions, at all times, maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion

To learn more about the EMCT role, please visit: http://www.bcehs.ca/careers/career-paths/emergency-medical-call-taker

What you bring

Initial Qualifications

- Completion of Grade 12 or equivalent
- Valid certificates in Standard First Aid and CPR Level C (must be obtained before the start of EMCT Training)
- 2+ years’ experience in customer service
- Experience in a call centre is an asset
- Fluent spoken and written English
- Minimum typing speed of 30WPM (net)

Additional Skills & Knowledge

Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Site Report (2020),



BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reportsCommitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019). As a strong asset for consideration, we are looking for our successful candidate to have knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.).

What we bring

- Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to career development opportunities through our in‑house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Generous vacation entitlement
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment,



dining, travel, wellness, apparel, and more.

Job Type: Irregular, full-timeWage: $34.59 hourly

Location: Langford Dispatch Operations Centre, 2764 Leigh Road, Victoria, BC V9B 4G1

Hours of Work: Work shifts on weekdays and weekends, rotational shifts, statutory holidays as operation runs 24/7, 365 days a year (shifts typically run 2x 12 hour day shifts, followed by 2x 12 hour overnight shifts, then 6 days off )

Start Date: SPRING 2027 (Date pending)

What we do

BC Emergency Health Services (BCEHS) provides provincial emergency medical care and patient transfer services. BCEHS is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost‑effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.

Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self‑determination.

Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.

📌 FULL TIME Irreg Emergency Medical Call Taker (EMCT) - Victoria/Langforde)
🏢 Provincial Health Services Authority
📍 Victoria