Step into a vital role at Coast Capital as a Member Services Representative in the Shelbourne Branch. Help members navigate financial solutions while showcasing your customer service skills in this full-time office position.

This role seeks individuals who are proactive and empathetic, eager to engage with members and understand their banking needs. You will play a key role in educating members about services, ensuring a thorough and positive experience every time they visit. Team collaboration is essential to foster deep connections with each member.

Key Responsibilities

- Welcome members and embody Coast Capital values
- Identify opportunities during conversations for additional services
- Train members on using online banking platforms
- Actively prevent and resolve member banking issues
- Be vigilant against potential fraudulent activities

Requirements:
- Excellent English communication and listening skills
- Problem-solving mindset to assist members
- Curiosity to learn about financial products
- Robust integrity and adaptability to diverse situations
- Previous experience in customer-facing roles is beneficial

Bring your customer service talents to support Coast Capital's mission in serving its community.

📌 Full-Time Member Services Agent (Victoria)
🏢 Coast Capital
📍 Victoria