Job Overview

Reporting to the Executive Housekeeper, the Housekeeping Supervisor plays a key role in ensuring a clean, comfortable and welcoming experience for every guest. This position is responsible for maintaining high standards of cleanliness and service in accordance with Hilton standards, while effectively coordinating daily housekeeping operations and room inventory.

The Housekeeping

Supervisor works closely with Housekeeping, Maintenance and Guest Services to ensure smooth communication, timely resolution of guest needs and efficient room turnover. The ideal candidate is passionate about cleanliness, takes pride in delivering exceptional guest service, leads by example and enjoys working collaboratively with a diverse, multi-cultural team.

Responsibilities

- Lead and supervise a team of Room Attendants, Housepersons & Laundry Attendants
- Prepare daily Room Attendant assignment sheets based on business needs and room inventory
- Assist with the training, coaching and onboarding of Housekeeping team members
- Support Room Attendants with linen stripping, garbage removal and other operational duties as required
- Inspect guest rooms, public areas and common areas to ensure Hilton cleanliness and quality standards are consistently met
- Inspect and maintain appropriate levels of housekeeping/guest rooms supplies
- Ensure team members follow hotel policies, procedures and safety standards
- Create and follow up on maintenance requests to ensure deficiencies are addressed promptly
- Adjust staffing schedules as needed to meet occupancy, business demands and operational requirements
- Complete room inspection, documented inspection and deep-cleaning documentation accurately and consistently




- Communicate room status discrepancies promptly with Front Desk and Maintenance
- Coordinate closely with Front Desk regarding arrivals, departures, room readiness and priority rooms.
- Respond to and resolve guest requests, concerns and complaints in a professional and timely manner
- Assist the Executive Housekeeper with inventory management and control
- Manage Lost and Found items in accordance with hotel policies and procedures
- Participate in hotel meetings, training sessions and company events as scheduled
- Provide ongoing coaching and feedback to team members, including addressing performance concerns and taking appropriate disciplinary action when required
- Maintain a qualified, positive and respectful attitude at all times.
- Perform other duties and responsibilities as assigned

Qualifications

- Previous hotel or housekeeping experience is preferred, supervisory experience is an asset.
- Strong attention to detail and a commitment to maintaining high standards of cleanliness and quality
- Ability to work independently while effectively leading and supporting a team in a fast-paced environment
- Knowledge of hotel housekeeping procedures, cleaning techniques and equipment is an asset.
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively
- Excellent communication and interpersonal skills, with a guest-focused and team-oriented approach.
- Ability to handle the physical demands of the role, including standing for extended periods, bending, reaching, pushing, pulling and lifting
- Positive attitude, strong work ethic and a willingness to lead by example

Pay: $18.00-$20.00 per hour

Benefits

- Extended health care
- Flexible schedule
- On-site parking

Work Location: In person

📌 Housekeeping Supervisor (Edmonton)
🏢 Hilton Garden Inn West Edmonton
📍 Edmonton