Drive effective IT service management as an IT Service Delivery Lead at Svante. Focus on enhancing service operations within a hybrid work model. At Svante, an creative clean energy technology company, you will spearhead the delivery of IT services that are critical to the organization’s success.

With seven years of experience in service delivery, you will manage the service desk and ensure seamless operations across various IT environments. This position involves supporting project teams and continuously improving processes while maintaining a reliable technology framework. Key Responsibilities:

- Oversee IT service delivery across infrastructure and network operations
- Champion ITSM best practices in incident and change management




- Evaluate service performance metrics and implement improvements
- Lead the IT Change Advisory Board and response teams
- Collaborate on technology initiatives with infrastructure teams Requirements:
- Bachelor's degree in Information Technology
- Seven or more years' experience in IT service operations
- Extensive knowledge of Microsoft enterprise solutions
- Experience with network and cloud technology
- Familiar with ITSM tools and monitoring solutions Contribute to Svante’s mission by leveraging your expertise in IT service delivery and operational excellence.

📌 IT Delivery Lead in Burnaby, BC
🏢 Servpro Industries
📍 Burnaby