Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion!

Responsibilities

SUMMARY

The IT Knowledge Management Analyst is a highly customer-oriented role requiring a strong focus on organizing new and existing documentation and provide training and technical facilitation ensuring sustainment of all knowledge artifacts to ensure and currency and availability of production environment support documentation.

This role will apply Knowledge-Centered Service methodology, a set of processes/practices that leverage knowledge as a key asset of the support organization and implement and apply continuous improvement to the practical steps for capturing, structuring, and successfully reusing knowledge through the knowledge management process.

Qualifications

EDUCATION The requirements for this position are acquired through completion of a post secondary diploma in information technology related discipline.

EXPERIENCE

Requires four (4)



years of technical writing and knowledge development experience in an information technology operational and service delivery environment, which may include:

Prior experience in the documentation knowledge lifecycle from creation to archive to destruction

Demonstrated strong research and analytical skills

Understand and ability to translate complex technical concepts into knowledge

Excellent technical writing skills and verbal communication skills with the ability to persuade others

Solid grip on documentation publishing software ie; Snagit, Zendesk Guide

Prioritize and manage workload to deliver quality results and meet timelines.

Detail-oriented with attention to trends

OTHER REQUIREMENTS

Demonstrated ability to effectively manage positive customer relationships.

Demonstrate excellent organizational and time management skills.

Computer skills - Standard Office tools including word processing and spreadsheet software, common project management software, common database applications and basic network, software, and other systems technologies.

Experience with process and procedure development

Experience with various corporate application systems would be beneficial.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.





This is a full time temporary position with an estimated end date of April 02, 2027.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary $7,556 - $9,062 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Transit Pass and enrollment in the Public Service Pension Plan upon eligibility. Focus on your development through training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to http://www.translink.ca/careers to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: September 25, 2026

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected].

📌 IT Knowledge Management Analyst - FTT (Metro Vancouver)
🏢 TransLink
📍 Metro Vancouver