Are you seeking a career opportunity within a rapidly expanding organization? CanadaOne Auto is a dynamic retail organization that is privately owned and headquartered in Edmonton with top-line sales revenue in the billions primed for substantial growth in the coming years. Over the past couple of years, CanadaOne Auto has undergone remarkable expansion, nearly doubling its presence with locations spread across Canada.

Our strategic vision involves further growth through targeted acquisitions nationwide in the near future. Boasting a workforce of 3,000+ employees and with ambitious growth on the horizon, CanadaOne Auto is actively searching for a Service Desk Analyst.

We are looking for someone who possesses extraordinary customer service skills and who is passionate about going the extra mile for our customers. It’s about going outside the box and beyond, to address the issues and find the champion solution. This in-office role requires daily onsite attendance.

WHAT YOU’LL GET

CanadaOne Auto will provide you the opportunity to contribute to a fast-growing company that provides a competitive salary, benefit plan, and the opportunity to grow your career in a supportive team-oriented environment. If working in a diverse team and having the ability to learn new skills while expanding your career path sounds like the role you have been searching for then submit your resume today!

- Full-time employment Monday – Friday with the potential of shift work (Including weekends)
- Paid Parking
- Benefits
- Paid time off
Employee purchase and service program

- MUST HAVES:





- 2 + years’ experience working in an IT Help Desk role
- Proven customer service skills
- Proficient knowledge and experience to provide support/troubleshooting and apply diagnostic utilities to aid resolution
- Proficient in M365 Administration (Outlook, Word, Excel, PowerPoint, SharePoint, Teams, OneDrive, Forms, Flow, Power BI, Power Platform, Dynamics), Microsoft certification an asset.
- Experienced working in a Cloud-based setting.
- Willingness to take ownership of issues
- Proven working experience in desktop-level support, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Solid ability to coordinate with multiple teams to deploy solutions to different environments and escalate problems (when required) to the appropriate technicians for resolution
- Excellent interpersonal and communication skills with the ability to interact with different levels and types of users
- Comprehensive knowledge of IT Ticketing Systems
- Excellent analytical skills, critical thinking, and problem-solving ability
- Knowledge of and ability to adhere to privacy legislation and other guidelines and regulations
- Current certification in CompTIA A+ is a definite asset
- Willingness to participate in a rotating on call schedule
- Post-secondary Degree/Diploma in relevant field or equivalent education/experience
- Valid driver's license
- Knowledge of the automotive industry and their systems (CRM’s and Auto ERP) would be considered an asset
- A clear Criminal Record Check may be required for this position

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