Enhance member experience as the Manager of Member Support at the Healthcare of Ontario Pension Plan. Focus on delivering top-notch service while leading a dedicated team committed to excellence. As the Manager/Team Lead, you will manage the Member Enquiries team, ensuring high-quality interactions with HOOPP members.

Collaborate closely with the Director of Member Services to set objectives that align individual and team efforts. Provide continuous support and coaching to boost team performance and ensure seamless service delivery across all member touchpoints. Key Responsibilities:

- Direct a team to provide outstanding service to HOOPP members
- Facilitate personal development through feedback and training
- Evaluate and improve team productivity regularly
- Address member escalations with prompt solutions
- Ensure compliance with established service level agreements Requirements:
- Proven leadership experience in a service-oriented workplace
- Strong interpersonal and coaching skills
- Ability to analyze performance metrics
- Effective communication skills
- Dedication to fostering a diverse and inclusive workplace Be the catalyst for exceptional service at HOOPP by leading a passionate team dedicated to member support.

📌 Manager of Member Support at HOOPP (Toronto)
🏢 HOOPP
📍 Toronto