Front Desk Agent

Best Western Halton Hills Georgetown

REPORTS TO: General Manager

DESCRIPTION SUMMARY:

The suitable candidate must have:

- Great customer service skills, problem-solving skills, and multi-tasking skills.
- Must be able to remain calm under pressure and able to work with minimum supervision.
- Must be flexible and be available on Weekdays, Weekends, Holidays
- Will be trained in the 12am-8am shift
- Answering phone calls for reservations and in-house guest requests
- Check-in, Check out guests, make reservations and answer guest queries
- Pre-block reservations- Identify repeat guests, assign welcome gifts for top corporate clients
- Make individual and group reservations and coordinate with the General Manager
- Handle customer complaints with minimum management involvement
- Work independently audit shift
- Complete all Best Western Brand required courses
- Attend to other tasks assigned by the General Manager

Job Types: Part time, Permanent

Pay: $19.00-$21.00 per hour

Expected hours: No more than 24.0 per week

Experience

- hotel front desk: 1 year (required)

Work Location: In person

📌 Night Auditor/Front Desk Agent (Georgetown)
🏢 Best Western Halton Hills
📍 Georgetown