Operations Manager (General Interest - Ongoing) Remote - Canada Please note at this time, we are only able to consider candidates who are legally authorized to work in Canada. This includes Canadian citizens, permanent residents, and individuals who already hold a valid work permit. Unfortunately, we are not able to provide visa sponsorship or engage international contractors (including those based in the U.S.A.) for this role.

reporting to: Director of Travel Operations 2026 Moniker’s corporate travel and events business is expanding, and we are looking to hire talented and passionate people to support the team as we grow. Ideal candidates will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe.

We are a fully-remote, Canadian-based company.

CORE DUTIES: Position Overview

The Operations Manager role will be a part of the Travel Operations Team, and oversee a Pod of Trip Planners in managing the day-to-day business and client programs. The ideal candidate will play a vital role in helping us build and service our roster of clients in planning and executing Corporate Incentive Trips, Retreats, & Meetings around the globe. They will learn Moniker’s planning process, our approach to corporate travel and events, and what exceptional client service involves.

Following this, they will master the handling of large amounts of detail required to plan and operate trips and events in order to ensure our programs meet with the high standards of excellence our clients expect from us.

In this role, you’ll be responsible for:

Project Management

Overseeing and often juggling multiple clients through various "life cycle stages", from the contracting stage through to retreat execution, and post-program budget reconciliation

Accountability for all relevant components of our incentive trips and retreats. Program components include: Budgets, Accommodation, Flights, Local Transportation, Food & Bev, Meetings, Events, Team-building, and Excursions





Planning and management of project timelines and related deliverables to ensure planning process runs smoothly and on schedule

Delegation of all program related tasks through our internal project management tool to Trip Planning team; oversight for ensuring the project is on track and executed on schedule

Creation and daily upkeep of detailed program budgets ensuring they are up to date at all times and cover all project related expenses

Tracking of Accounts Payable to outside suppliers / vendors; Accounts Receivable from client payment schedule

Ensuring 100% accuracy in the delivery of all processes internally and with suppliers to ensure flawless execution for the client

Responsible for accuracy of program documents - Airport schedules, rooming lists, emergency contact lists, dietary restrictions etc.

On-Site Execution:

Traveling and managing Moniker's team as "Program Lead", managing logistics and roles of the onsite team during retreats

Main point of contact with Clients/Accounts; communication and correspondence on a weekly/daily basis as needs dictate

Supplier Relations

Overseeing the high-level relationships with key suppliers and stakeholders involved in program execution (transportation, entertainment, hotel staff, etc.)

Industry Relations

Participation in site inspections and site visits The ideal candidate

Has 4+ years of project management experience overseeing a team in a remote office environment - and is great at managing multiple accounts and keeping on top of deadlines and tasks

Has strong verbal and written communication skills - can clearly explain each person's tasks, responsibilities, expectations and feedback





Comfortable managing a team, holding team meetings, tracking OKR’s and providing regular feedback

Possesses leadership qualities to motivate and enable your team's success and inspire a shared vision for the trip

Works well with complex logistics and is excited by the challenge of planning and operating excellent programs for our clients

Wants to work in a small-business environment, learn along the way, and grow with the job, even if it means a little less structure or formalized training and processes compared to a typical ‘corporate’ cubicle job A self-starter that is highly organized and manages their time well with the ability to meet deadlines and manage expectations

Is well travelled and brings knowledge and insight from destinations around the globe

Compensation The base starting salary is

CAD$80,000-$85,0000

with OTE an additional

$7,500-$15,000

through in office Guiding Fees, and an additional

10% of your salary per year through performance-related bonuses.

Travel There will be significant travel related to this role as it is an essential requirement for this position. As such, the expectations are you should be prepared to be away from home and able to travel for 5-6 programs per year, at 4-5 nights on average per program. This is in addition to our two Monikons (our internal team retreats which happen twice a year, in January and August, for 4 nights each), and the occasional Site Visit with a client.

We offer a unique workplace where our team collaborates to plan, produce,and operate complex trips for companies with employees spread around the world. While that can be a lot of work - we are committed to creating a fun, supportive work environment with plenty of unique perks!

$2,500 Personal Development Stipend

100% Remote Work (Forever!)

$2,000 Work from Wherever Stipend

4-Day Work Week During the Summer (Friday’s Off!)

Aeroplan Points for Personal Travel

Bi-Monthly Social Events, Flexible Hours

📌 Operations Manager (General Interest - Ongoing) (Winnipeg)
🏢 Pivot
📍 Winnipeg