About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company's commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Platform Engineer, Spa and Leisure Technologies

The Platform Engineer, Spa & Leisure is responsible for the technical ownership, engineering, integration, support, and lifecycle management of the Spa, Wellness, Membership, and Leisure technology platforms across Four Seasons Hotels and Resorts.

This role reports to the Director,



Hotel Information Systems and acts as the primary technical subject matter expert for assigned platforms, ensuring system reliability, security, performance, scalability, and alignment with business and enterprise technology standards.

The Platform

Engineer partners closely with business stakeholders, vendors, infrastructure teams, security teams, and hotel technology teams to deliver platform enhancements, upgrades, integrations, and innovative guest-facing solutions.

The successful candidate combines strong application engineering expertise with operational knowledge of hospitality and leisure technologies and is passionate about driving continuous improvement through technology.

What You’ll Be Doing:

Platform Ownership & Engineering

- Serve as the technical owner for Spa, Wellness, Membership, and Leisure technology platforms.
- Define and maintain platform roadmaps in collaboration with business and technology stakeholders.
- Ensure platform performance, availability, scalability, and security standards are met.
- Manage platform configuration standards, environments, and technical documentation.
- Evaluate new product capabilities and determine technical suitability for Four Seasons.
- Establish and maintain technical governance for assigned platforms.

Systems Integration & Architecture

- Design, document, and support integrations between Spa, PMS, POS, CRM, Loyalty, Payments, Finance, and other enterprise platforms.




- Collaborate with enterprise architecture and integration teams to ensure alignment with technology standards.
- Analyze system interfaces, data flows, dependencies, and integration performance.
- Support API management, middleware solutions, and integration troubleshooting.
- Participate in architecture reviews and technology assessments.

Platform Lifecycle Management

- Lead technical planning and execution of platform upgrades, releases, enhancements, and migrations.
- Manage platform environments including sandbox, testing, training, and production instances.
- Review vendor roadmaps and assess impacts of product releases.
- Coordinate testing and deployment activities with hotels, business teams, and technology teams.
- Support current hotel openings, conversions, and major renovation projects from a systems perspective.

Vendor Management

- Manage relationship with Book4Time and other third-party vendors.
- Influence product roadmap and advocate for enhancements.
- Coordinate with system integrators and third-party vendors.
- Act as escalation point for critical platform issues.

Reliability, Support & Operations

- Act as first level of support for complex platform-related issues.
- Troubleshoot application issues, integration failures, performance concerns, and system outages.
- Work with vendors to resolve incidents and identify root causes.
- Monitor system health, service levels, and platform performance trends.
- Maintain known issue repositories and technical knowledge bases.
- Ensure service continuity and support operational excellence across all properties.

Security, Compliance & Risk Management

- Partner with Cyber Security and Infrastructure teams to ensure compliance with corporate standards.
- Support PCI, privacy, audi

📌 Platform Engineer, Spa and Leisure Technologies (Toronto)
🏢 Four Seasons
📍 Toronto