Employer: KHG Old Montreal LP

Workplace: Montreal, Quebec

Position: Front Desk Manager of a hotel (NOC 60031)

Type: Permanent and full-time

Salary: $74,000 per year Under the authority of the General Manager, the incumbent is responsible for supervising front desk operations. They will ensure the provision of high-level customer service in compliance with the chain and company standards.

Position

Responsibilities - Responsible for processing and updating accounts receivable.

- Work in close collaboration with other departments to respond to special customer requests.
- Assist the General Manager in resolving customer complaints related to the Front Desk.
- Manage customer account billing according to Hotel directives while ensuring the avoidance of revenue losses.
- Monitor and perform daily updates of availability in the reservation system based on changes in departure dates or group "no shows".
- Ensure that an effective cash control system is in place and that all credit card billing policies and others are in place and followed.
- Ensure that safe deposit box procedures are properly followed.
- Manage the key control system for the department and ensure full compliance with it.
- Develop and maintain current department programs to ensure that all chain and company inspection criteria are met.
- Administer schedules and monitor hours in compliance with budgetary objectives and operational needs.
- Assist the General Manager in budget planning and capital expenditure.




- Create and maintain an environment conducive to motivation, accountability, teamwork, and passion for customer service.
- Is available and easily accessible to team members.

Skills & Qualities - University degree - Minimum of 10 years of management experience - Aptitude for human resources management (team management, conflict management, etc.) - Qualified attitudes and behaviour (aptitude for teamwork, autonomy, dynamism, interpersonal skills, honesty, versatility, sense of initiative, organizational skills, etc.) - Knowledge of French and English. Proficiency in other languages is an asset - Knowledge of the tourism sector and customer needs - Knowledge and application of labour standards and basic principles of health and safety, as well as hygiene and sanitation - Skills in written and verbal communication - Knowledge of basic principles of operation of relevant computer systems - Leadership and decision-making ability - In-depth knowledge of FOSSE and MARSHA software - Knowledge of Marriott customer management systems - GXP, Medallia, eBonus - Knowledge of Marriott internal management software - Product Catalog, QPower, Land-it, Identity Shoppe - Knowledge of human resources management software Folks and Nethris - Knowledge of revenue management to ensure maximization of occupancy and hotel - ability to manage overbookings, adjust online sales, price management - Accounting knowledge to ensure proper functioning of individual and group customer billing Source: Urgo Hotels & Resorts Canada

📌 Reception Manager (Montreal)
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