Become a pivotal part of FIKA as a Retail Experience Lead, focusing on team dynamics and excellent customer service. Supervise operations while enhancing store standards across various locations.

You will be responsible for managing daily store functions, ensuring a welcoming atmosphere, and guiding staff to meet high performance criteria. Interpersonal skills and conflict management will be critical as you assist customers and resolve any inquiries. This role requires a proactive approach towards training and compliance excellence.

Key Responsibilities: • Execute opening and closing duties with security measures • Foster relationships with customers for improved service • Assist in onboarding and continual employee education • Keep store appearance aligned with company standards • Professionally resolve customer issues and complaints

Requirements: • At least 2 years of relevant retail experience • High school diploma or GED required • Effective customer service and communication skills • Must have a transparent criminal record • Need Provincial Cannabis Certification

Strive for excellence and leadership within the vibrant culture at FIKA.

📌 Retail Team Leader at FIKA Company (Sherwood Park)
🏢 Pop's Cannabis
📍 Sherwood Park