Responsibilities:

- Provides systems administration and systems operationssupport, including setting up user access, user profiles, backup and recovery,day-to-day computer systems operations.

- Perform software upgrades, apply patches, and providecustomer interface to ensure requested changes are implemented, monitorcomputer workload trends and make adjustments to ensure optimum utilization ofcomputer resources.

- Upkeep, configure, install and support the clients’ networkand coordinate the various systems.

General Skills

- Experience at the specified experience level setting up useraccess and user profiles, backup and recovery, and day-to-day computer systemsoperations
- Experience with one or more operating systems Experiencewith one or more hardware platforms
- Experience with information retrieval packages Experiencewith one or more communications protocols
- Experience with middleware and gateways (i.e. Siebel CRM,Oracle databases, ADOBE LiveCycle)
- Experience with integration technologies such as RESTAPI
- Experience with scripting such as Python, Powershell, Batch
- Excellent analytical, problem-solving and decision-makingskills; verbal and written communication skills; and interpersonal skills
- A team player with a track record for meeting deadlines

Desirable Skills:

- Experience with distributed and networkedsystems Awareness of emerging IT trends
- Experience in one or more programming languages Knowledgeand understanding of Accessibility for Ontarians with Disability Act (AODA) andrelated regulations and standards

Requirements

Experience and Skill Set Requirements:

Must Haves:

- Minimum 7+ years of experience supporting, administering, and maintaining Oracle Siebel CRM environments in large enterprise organizations.
- Demonstrated experience with Siebel Server administration, including installation, configuration, patching, upgrades, and workplace maintenance.




- Extensive experience managing multi-tier Siebel environments (Development, Test, UAT, Production) and supporting high-availability architectures.
- Experience troubleshooting Siebel performance issues, server bottlenecks, component failures, enterprise synchronization issues, and application outages.
- Proven experience administering Siebel Gateway, Siebel Enterprise Server, Siebel Web Server Extension (SWSE), and related infrastructure components.
- Experience monitoring application health, capacity planning, log analysis, and implementing proactive maintenance procedures.
- Working experience with Oracle databases, including performance monitoring, SQL troubleshooting, and coordination with database administrators.
- Experience supporting integrations between Siebel CRM and external systems using web services, EAI, REST/SOAP services, and middleware platforms.
- Experience with Siebel EAI, Integration Objects, XML, Web Services, and data migration utilities.

Nice to have:

- Prior OPS or Public sector experience.

Skill Set Requirements:

Skills:

- Minimum 7+ years of experience supporting, administering,and maintaining Oracle Siebel CRM environments in large enterpriseorganizations.
- Demonstrated experience with Siebel Server administration,including installation, configuration, patching, upgrades, and environmentmaintenance.
- Extensive experience managing multi-tier Siebel environments(Development, Test, UAT, Production) and supporting high-availabilityarchitectures.




- Experience troubleshooting Siebel performance issues, serverbottlenecks, component failures, enterprise synchronization issues, andapplication outages.
- Proven experience administering Siebel Gateway, SiebelEnterprise Server, Siebel Web Server Extension (SWSE), and relatedinfrastructure components.
- Experience performing Siebel migrations, deployments,repository management, and release management activities.
- Experience monitoring application health, capacity planning,log analysis, and implementing proactive maintenance procedures.

Knowledge:

- Working experience with Oracle databases, includingperformance monitoring, SQL troubleshooting, and coordination with databaseadministrators.
- Experience supporting integrations between Siebel CRM andexternal systems using web services, EAI, REST/SOAP services, and middlewareplatforms.
- Knowledge of ITIL-based service management processes,incident management, problem management, change management, and operationalsupport.
- Experience developing and maintaining operationalprocedures, technical documentation, architecture diagrams, and supportrunbooks.
- Hands-on experience with Siebel Tools, repositorydevelopment, and configuration management.
- Experience with Business Components, Business Objects,Applets, Views, Workflows, Assignment Manager, and Runtime Events.
- Experience developing and troubleshooting eScript, BrowserScript, Business Services, and Workflow Processes.
- Experience with Siebel EAI, Integration Objects, XML, WebServices, and data migration utilities.
- Familiarity with Open UI configuration, customization, andtroubleshooting.
- Experience supporting code promotions, repository merges,and deployment activities across environments.

Communication Skills:

- Ability to explain technical terms related to ApplicationSupport in non-technical terms.

Public Sector / OPS Experience

📌 Systems Administrator/Operations Support Specialist - Senior (Toronto)
🏢 RiseMe
📍 Toronto