Salesforce FSC Production Support Lead

Location: Toronto, ON

Job Type: Contract

Experience: 5–10 Years

Job Summary

We are looking for a Salesforce FSC Production Support Lead with strong hands-on experience supporting Salesforce Financial Services Cloud (FSC) and Service Cloud environments. The ideal candidate will have robust production support, troubleshooting, Salesforce administration, data management, and incident management experience.

Key Responsibilities

- Provide L2/L3 production support for Salesforce Financial Services Cloud (FSC) and Service Cloud applications.
- Respond to, triage, troubleshoot, and resolve production incidents while meeting established SLAs.
- Troubleshoot issues across Apex, Salesforce Flows, Lightning Web Components (LWC), Aura Components, and Salesforce integrations.
- Use Salesforce debugging, monitoring, and diagnostic tools to identify and resolve application issues.
- Proactively monitor production health, platform performance, governor limits, integration queues, batch processes, and scheduled jobs.
- Conduct Root Cause Analysis (RCA) for recurring production incidents and implement permanent corrective actions.
- Identify opportunities to improve platform reliability, stability, and performance while reducing recurring incidents and ticket volumes.
- Support Salesforce Service Cloud configuration, customization, administration, and user management.
- Perform data management activities, including data loading, data validation, data updates, and data quality troubleshooting.
- Support Salesforce releases, deployments, change management,



and production implementation activities.
- Collaborate with development, functional, integration, and business teams to resolve complex production issues.
- Maintain production support documentation, incident records, RCA documentation, and knowledge articles.
- Ensure production changes follow established Salesforce governance and change management processes.

Mandatory Skills
- 5+ years of hands-on Salesforce experience.
- Strong experience with Salesforce Financial Services Cloud (FSC).
- Strong Salesforce Production Support experience.
- Hands-on experience with Salesforce Service Cloud.
- Strong Salesforce Administration skills.
- Strong understanding of Salesforce Data Architecture and data management.
- Experience providing L2/L3 application support.
- Hands-on troubleshooting experience with:
- Apex
- Salesforce Flows
- Lightning Web Components (LWC)
- Aura Components
- Salesforce integrations
- Experience with Salesforce data loading and data management.
- Experience with production incident management, RCA, and problem management.
- Good understanding of Salesforce governor limits, batch processing, integration queues, and platform monitoring.

Preferred Skills
- Salesforce FSC certification or relevant Salesforce certifications.
- Experience supporting enterprise-scale Salesforce environments.
- Experience with Salesforce release and change management processes.
- Knowledge of Salesforce integration patterns and middleware.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management skills.

📌 Salesforce FSC Production Support Lead (Toronto)
🏢 Enterprise Solutions
📍 Toronto