Enhance customer service through technology at ICBC as a Senior Manager specializing in contact centers and intelligent automation. This role is hybrid, merging onsite leadership with remote flexibility. We’re on the hunt for a strategic Senior Manager to lead vital technology services at ICBC.

Your focus will be on overseeing teams responsible for robotic process automation and customer engagement solutions. Collaborate with senior leaders to align technology initiatives with business objectives, maximize operational efficiency, and elevate customer experiences. Key Responsibilities:

- Manage teams delivering intelligent automation solutions
- Align technology strategies with corporate goals
- Drive the sustainment of contact center operations
- Enhance service quality and cost-effectiveness
- Lead vendor management and capacity planning Requirements:
- Proven leadership in technology delivery
- Solid grasp of customer experience and data analytics
- Effective communication and relationship-building skills
- Background in AI and automation solutions
- Degree or relevant experience in management or technology Utilize your expertise to transform ICBC’s contact center outcomes and deliver exceptional service solutions.

📌 Senior Manager of Contact Centre Technology (North Vancouver)
🏢 RiseMe
📍 North Vancouver