Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences. Job Type:

Contract

Positions to fill

1

Start Date

Oct 19, 2026

Job End Date

Mar 31, 2027

Pay Rate

Hourly: Negotiable

Job ID

155236

Our client has an immediate requirement for a

Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

6-month full-time contract

Calgary preferred; remote considered

Travel may be required

Must Have

7+ years of professional experience in

UX Design, UX Research, Service Design or Experience Design

Strong experience leading

UX research and end-to-end journey mapping initiatives

Solid knowledge of research methods including interviews, surveys, usability testing and task-based research

3+ years of hands-on experience with

GA4 and web analytics , analyzing user behaviour, pathways, entry points and drop-offs

Experience working within complex digital ecosystems involving multiple websites, business units and stakeholder groups

Strong workshop facilitation and stakeholder engagement skills, including working with senior leadership

Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have

Experience in higher education, government or another public-sector environment

Experience with content strategy, information architecture or content design

Experience working within large, decentralized organizations with multiple content owners

Experience with

Figma, FigJam,



Miro or similar UX and collaboration tools

Responsibilties

Review existing research, analytics, user flows and documentation to establish a current-state understanding

Analyze user behaviour and digital pathways using

GA4 and other web analytics

Plan and conduct qualitative and quantitative UX research

Develop end-to-end journey maps identifying behaviours, information needs, touchpoints, pain points and opportunities

Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders

Translate research and analytics into clear findings, presentations and actionable recommendations

Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Our client has an immediate requirement for a

Senior UX Designer to lead UX research and journey mapping focused on improving complex digital experiences.

This is a hands-on senior practitioner role focused on understanding user behaviour, analyzing digital journeys, identifying pain points and opportunities, and translating research into clear recommendations for future content, design and implementation.

6-month full-time contract

Calgary preferred; remote considered

Travel may be required

Must Have

7+ years of professional experience in

UX Design, UX Research, Service Design or Experience Design

Strong experience leading

UX research and end-to-end journey mapping initiatives





Strong knowledge of research methods including interviews, surveys, usability testing and task-based research

3+ years of hands-on experience with

GA4 and web analytics , analyzing user behaviour, pathways, entry points and drop-offs

Experience working within complex digital ecosystems involving multiple websites, business units and stakeholder groups

Strong workshop facilitation and stakeholder engagement skills, including working with senior leadership

Strong ability to synthesize qualitative and quantitative research into clear findings, journey maps and recommendations

Nice to Have

Experience in higher education, government or another public-sector environment

Experience with content strategy, information architecture or content design

Experience working within large, decentralized organizations with multiple content owners

Experience with

Figma, FigJam, Miro or similar UX and collaboration tools

Responsibilties

Review existing research, analytics, user flows and documentation to establish a current-state understanding

Analyze user behaviour and digital pathways using

GA4 and other web analytics

Plan and conduct qualitative and quantitative UX research

Develop end-to-end journey maps identifying behaviours, information needs, touchpoints, pain points and opportunities

Facilitate workshops and interviews with cross-functional teams, subject matter experts and senior stakeholders

Translate research and analytics into clear findings, presentations and actionable recommendations

Identify opportunities to improve content, navigation, functionality and transitions across digital experiences

Disclaimer

AI may be used in evaluating candidates.

This posting is for an existing vacancy.

📌 Senior UX Designer to lead UX research and journey mapping focused on improving complex digital expe (Calgary)
🏢 S.I. Systems
📍 Calgary