Join Leap Tools as an SMB-focused Account Manager and manage customer success like never before. Enhance a book of business while driving customer engagement and satisfaction. In this role at Leap Tools, you will focus on managing the post-onboarding experience for small and medium-sized business clients.

With 1-2 years of B2B Account Management experience, your role will involve understanding customer needs and working closely with cross-functional teams to achieve their goals. You will maintain detailed records and continuously engage with customers to ensure full service potential is realized. Key Responsibilities:

- Manage the entire lifecycle of SMB customers
- Track and analyze key metrics for customer success
- Foster trusted partnerships with clients
- Collaborate with other teams to serve customers better
- Document customer requests and advocate within the organization Requirements:
- 1-2 years in a B2B Account Management role
- Experience managing complex client portfolios
- Skilled in using Google Workspace and Salesforce
- Comfortable with tight deadlines
- SaaS experience is a must Leverage your expertise to create exceptional customer outcomes at Leap Tools.

📌 SMB Focused Account Manager Role (Toronto)
🏢 RiseMe
📍 Toronto