DHL Express is seeking a

Senior Absence Management Specialist based in Brampton, Ontario (or Lachine, Quebec). This senior role is responsible for overseeing and managing employee absences and workplace injuries to ensure compliance with company policies, legal regulations, and best practices. The successful candidate will coordinate with various departments to support employees through their recovery and return-to-work processes, while working to minimize absenteeism and occupational/non-occupational disability leaves.

Key Responsibilities

Administer and manage employee absence programs, including sick leave, family leave, and other types of leave

Monitor and track employee absences to identify patterns and trends

Coordinate with employees, supervisors, and HRBPs to manage planned and unplanned absences

Provide guidance and support to employees regarding absence policies and procedures

Ensure compliance with all leave of absence and employment laws across Canada

Maintain accurate and confidential records of employee absences

Handle all aspects of workplace injury claims, including reporting, documentation, and communication with insurance providers and healthcare professionals

Collaborate with injured employees and leaders to develop and implement return-to-work plans, including modified duties or accommodations

Maintain up-to-date knowledge of relevant legislation and industry best practices related to workplace injury management

Act as the primary point of contact for employees, supervisors, and external stakeholders regarding absence and injury management

Work closely with HRBPs, health and safety, and other departments to integrate absence and injury management strategies into overall workplace policies

Provide training and resources to managers and employees on absence management

Prepare and present reports on absence and workplace injury claims statistics, trends, and outcomes to senior management





Analyze data to identify areas for improvement and develop strategies to enhance absence and injury management programs

Oversee the accommodation management process

Monitor compliance with legal and regulatory requirements

Provide bilingual service (English and French) to employees and stakeholders across Canada

Prepare metrics and reports for HR leadership

Suggest company and statutory policy and practice revisions as needed

Expand early intervention resources to support employees

Requirements

Fully bilingual in English and French (mandatory)

Bachelor's degree in Human Resources, Occupational Health & Safety, Business Administration, or a related field

Minimum 7 years of progressive experience in absence management and disability management

Expertise managing occupational and non-occupational disability claims

Strong knowledge of Canadian employment standards, leave legislation, human rights, and accommodation requirements

Solid understanding of workers' compensation and occupational health & safety legislationli>

Proven experience leading accommodation, modified work, and return-to-work programs

Demonstrated success in attendance management, early intervention, and disability prevention strategies

Extensive experience working in a unionized/labour relations environment

Robust labour relations and union partnership skills

Exceptional relationship management skills with employees, operational leaders, HRBPs, healthcare providers, insurers, and external stakeholders

Strong analytical capabilities, including reporting, KPI management, trend analysis, and executive-level reporting

Excellent communication, conflict resolution, organizational, and case management skills

Bachelor's degree in Human Resources, Occupational Health & Safety, Business Administration, or a related field. Minimum 7 years of progressive experience in absence management and disability management. Full bilingualism in English and French is mandatory. Extensive experience in a unionized/labour relations environment required.

📌 Sr. Absence Management Specialist (Winnipeg)
🏢 DHL Express
📍 Winnipeg