Shape the future of customer service as a Supervisor at IntouchCX by leading our Customer Service Representatives. This role focuses on professional development and delivering excellent service.

As Team

Lead (Supervisor), your mission will be to guide and develop a high-performing team of Customer Service Representatives. You will ensure they are equipped with the necessary skills and knowledge of our partners’ brands, promoting a positive and effective customer experience. Focused on employee engagement and performance metrics, you'll play a key role in shaping our team's success. Key Responsibilities:

- Direct and manage Customer Service Representatives
- Foster employee training and professional development
- Oversee performance metrics to meet operational goals
- Analyze statistical data to address performance issues
- Engage and motivate teams through real-time coaching Requirements:
- High school diploma or equivalent (required)
- Prior contact center experience (1-2 years)
- At least one year in a supervisory capacity
- Basic skills in Google Suite preferred
- Strong organizational abilities and time management Empower our Customer Service team and elevate service standards at IntouchCX.

📌 Supervisor Role in Customer Support at IntouchCX (Calgary)
🏢 Intouchcx
📍 Calgary