Work Model Hybrid – 2 Days per Week in Office

Role Overview We are seeking experienced

Desktop Support Engineers to provide L2 End User Computing (EUC) and desktop support across enterprise environments. The ideal candidates will have strong hands-on experience supporting Windows desktops and laptops, Microsoft 365 applications, VDI technologies, network connectivity, enterprise peripherals, and IT service management processes.

The role requires excellent troubleshooting and customer-service skills, with the ability to work independently and collaboratively in a shift-based or 24x7 support environment.

Top 3 Required Skills 1. Windows Desktop & Laptop Support – L2

Troubleshoot Windows operating system, hardware, software, and performance issues.

Resolve user profile, login, configuration, and desktop-related issues.

Provide hands‑on and remote support for enterprise Windows endpoints.

- Microsoft 365 & End User Computing (EUC) Support

Provide support for

Outlook, Microsoft Teams, OneDrive, and SharePoint .

Troubleshoot printers, scanners, smart cards, and other enterprise peripherals.

Support end users across corporate and branch locations.

- VDI & Network Troubleshooting

Troubleshoot

Citrix, Azure Virtual Desktop (AVD), and VMware environments.

Resolve VDI login, session, profile, and performance issues.

Troubleshoot

VPN, Wi‑Fi, LAN connectivity , and other basic network‑related issues.

Top 3 Preferred Skills

Experience with

Lakeside SysTrack or similar endpoint monitoring and Digital Experience Management (DEM) tools.

Experience supporting enterprise or regulated environments , with strong adherence to security and compliance requirements.

Hands‑on experience with

ServiceNow , incident management, SLA adherence, escalation processes, and

24x7 support operations .

Key Qualifications

3–5+ years of Desktop Support / End User Computing (EUC) experience.





Strong L2 experience supporting

Windows desktops and laptops .

Experience troubleshooting operating system, performance, hardware, software, and user‑profile issues.

Experience providing remote support for

Microsoft 365 applications , including Outlook, Teams, OneDrive, and SharePoint.

Hands‑on experience troubleshooting

Citrix, AVD, and/or VMware VDI environments.

Experience resolving VPN, Wi‑Fi, LAN, and basic network connectivity issues.

Experience supporting printers, scanners, smart cards, and enterprise peripherals.

Experience using

Lakeside SysTrack for endpoint monitoring, proactive issue identification, and automation insights is preferred.

Experience providing EUC support in banking/financial services or other regulated environments is highly preferred.

Experience supporting branch users and ATM‑related desktop/peripheral environments is an advantage.

Strong understanding of security and compliance practices in enterprise environments.

Hands‑on experience with

ServiceNow and IT incident/request management.

Ability to meet SLAs, follow escalation procedures, and prioritize incidents effectively.

Strong troubleshooting, analytical, communication, and customer‑service skills.

Ability to work independently as well as collaborate with cross‑functional teams.

Willingness and ability to work in shift‑based and/or 24x7 support environments .

Education Requirements

Bachelor's Degree or Diploma in:

Computer Science

Information Technology

Information Systems or a related technical field

Preferred Certifications

Microsoft 365 Certified: Fundamentals (MS-900)

ITIL Foundation

CompTIA A+

CompTIA Network+

Core Technology Setting Operating Systems Windows Desktop/Laptop

Microsoft Microsoft 365, Outlook, Teams, OneDrive, SharePoint

Networking VPN, Wi‑Fi, LAN

Peripherals Printers, Scanners, Smart Cards, Enterprise Devices

Support Model L2 / EUC / Remote Support / Shift-Based / 24x7

📌 Systems Integrator (Winnipeg)
🏢 randstad canada
📍 Winnipeg