Become a Technical Support Analyst II with ALDO Group, specializing in IT issue resolution and support. Play a crucial role in assisting both Head Office and Store Associates while significantly improving service experiences. This role involves troubleshooting difficult IT incidents, delivering superior support via multiple channels.

You will also participate in key projects and train Level I analysts to ensure first-contact issue resolution while adhering to service level agreements. Key Responsibilities:

- Manage incidents through the Service Desk ticketing system
- Assist staff via phone, chat, or in person
- Maintain high customer satisfaction levels
- Log, document, and improve IT processes
- Identify and resolve cybersecurity risks Requirements:
- 3 to 5 years in technical support
- Strong analytical and troubleshooting skills
- Team-oriented and communicative team player
- Fluent in French and English
- Flexible for on-call duties Leverage your IT expertise and contribute to ALDO's exceptional support standards.

📌 Technical Support Analyst II at ALDO (Montreal)
🏢 RiseMe
📍 Montreal