Join the team at Trail Appliances as a Sales Support Agent dedicated to delivering excellent customer support throughout the order lifecycle. This role emphasizes effective communication and timely service.
As a Sales Support Agent, you’ll play a pivotal role in maintaining customer satisfaction by managing inquiries and collaborating with various teams within Trail Appliances. Your abilities in detail orientation and problem-solving will be crucial as you assist customers from the moment of sale through to delivery. Join an entrepreneurial team committed to exceptional service.
Key Responsibilities:
• Address customer inquiries through various communication methods • Conduct outbound calls to confirm order details and payments • Support order processing inquiries from the sales team • Work with internal departments to ensure prompt delivery • Keep detailed records of customer interactions and resolutions
Requirements: • Minimum 2 years in a customer service workplace • Proficient with Microsoft Office tools • Effective communication skills in English are essential • Organized and able to manage multiple tasks • Familiarity with call center practices is a plus
Embrace a dynamic role focused on customer satisfaction and teamwork at Trail Appliances.