Support FCC's Service Desk as a Technical Analyst, providing essential IT support to employees in a hybrid working workplace. Leverage your IT troubleshooting skills to drive solutions.

In this role, you will work as a Technical Analyst with FCC, focusing on first-level IT support across multiple channels. Your responsibilities include diagnosing technical issues, maintaining documentation, and supporting operational tech needs.

This position is integral to enhancing team efficiency and user satisfaction.

Key Responsibilities:

- Provide effective support through various communication channels
- Analyze and resolve IT incidents and requests
- Maintain documentation of tickets and actions taken
- Collaborate with internal teams for swift resolution
- Assist in asset management and basic hardware setup

Requirements:

- 2-4 years of experience in customer support
- Degree or diploma in a related field is desirable
- Familiarity with operating systems and application software
- Strong analytical skills and attention to detail
- Customer-oriented mindset with effective communication

Elevate FCC's service experience with your IT skills and commitment to excellence.

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