Work Location: Markham, Ontario, Canada
Hours: 35
Line of Business: TD Insurance

Pay Details: $79,100 - $106,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description: TD Insurance is part of TD Bank Financial Group, one of Canada's largest financial institutions. TD Insurance helps protect clients from the 'accidents of life' with a wide range of products including credit protection, life, health, travel, home and auto insurance.

With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 5,000 employees and offices in Atlantic Canada, Quebec,



Ontario and Alberta, our company is always growing and can help you to grow.

TD Insurance offers a stable and dynamic work setting where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

As a Residential Claim Specialist at TD Insurance , you will leverage your subject matter expertise to manage complex, high‐risk residential claims , many with extended lifecycles of over one year. This role focuses on delivering exceptional customer outcomes while safeguarding TD Insurance's business interests.

You will typically report to a Team Manager / Manager, Claims .

Key Responsibilities Claims Management & Customer Experience Handle complex, high‐risk residential claims using advanced technical expertise
Meet with clients, witnesses, or other parties in the field to obtain statements and negotiate settlements, as required
Collaborate with internal teams, external vendors, and business partners to deliver timely and accurate claim resolutions
Apply claims management principles to control costs and minimize claims leakage
Identify potential fraudulent claims and manage them in line with organizational policies and procedures

Work with claims vendors to maintain agreed-upon service standards

Risk, Compliance & Business Protection Act as a subject matter expert within residential claims
Ensure all claim documentation is accurate, complete,



and compliant with regulatory and internal requirements
Identify, manage, and elevate non‐standard or high‐risk claims when necessary
Protect organizational interests by identifying risks and applying appropriate controls
Contribute to process improvement initiatives to enhance efficiency and effectiveness

Participate in cross‐functional and enterprise initiatives, providing expert guidance on complex claims scenarios

Teamwork & Leadership Support a collaborative, inclusive, and positive team environment
Share knowledge, provide coaching, and support skill development within the team
Stay current on emerging trends, tools, and industry best practices

Act as a brand ambassador for TD Insurance internally and externally

Job Requirements

Extensive experience handling complex residential insurance claims
Litigation Claims Experience
Proven ability to manage high‐risk, high‐severity claims with long resolution timelines
Expert understanding of the residential claims lifecycle and claims management practices
Strong knowledge of fraud identification, investigation, and escalation processes
Ability to operate at maximum claims authority , with escalation for select claims
Expert industry knowledge with applicable accreditation and credentials
Strong understanding of insurance regulations, operational environments, and compliance requirements
Ability to leverage Claims Resources teams and subject matter experts to assess liability and damages
Excellent judgment, decision‐making, and negotiation skills
Strong written and verbal communication abilities
Proven ability to collaborate effectively across internal teams and external partners

Strong organizational, prioritization, and time‐management s

📌 Residential Claims Specialist- Desk (Markham)
🏢 TD Bank
📍 Markham