Enhance operational efficiency as a Workforce Management Analyst with CBI Home Health in Winnipeg. Utilize your analytical skills to schedule effectively and improve service levels. Reporting to the Workforce Business Director, this full-time workforce analyst role focuses on the Care Access Team Contact Centre.

You will forecast call volumes, analyze data trends, and contribute to employee scheduling strategies. With your expertise, you'll facilitate communication with management, ensuring the team meets service level commitments. Key Responsibilities:

- Analyze call volumes and staff requirements
- Craft shift schedules for optimal coverage
- Report on performance, service levels, and adherence
- Identify opportunities for process improvements
- Participate in leadership meetings to share insights Requirements:
- Bachelor’s degree or equivalent experience
- 3+ years in Workforce Management in contact centers
- Robust proficiency in analytics tools and reporting
- Familiarity with WFM framework and concepts
- Excellent communication and detail-oriented approach Participate in enhancing the efficiency of care delivery with CBI Home Health in Winnipeg.

📌 Workforce Management Analyst in Winnipeg
🏢 CBI Home Health
📍 Winnipeg