Beauty Advisor JobDescriptionOVERALLPURPOSE OF THE ROLE:An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base. Responsible for achievingoptimalfinancial results by maximizing top line sales potential and ensuring superior service to our customers.MAIN DUTIES AND RESPONSIBILITIES:SalesDrive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)Communicate and manage agreed goals.Responsible for beingspecialistamongst the retail artistry brands,demonstratingentrepreneurial spirit within the parameters of the Company guidelines.Customer ServiceManage customer queries,through the use ofsound judgement and achieving positive outcomesBuild partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistryTake every opportunity to extend exceptional customer service beyond the in-store experience.Proactivelyanticipatestaffing needs, including sourcing and selecting talent to deliver businessobjectives,



inclusive of a bench for freelance and permanent staff.Determineindividual and team sales targets to meet and exceed planAnalyze business performance and proactively plan strategy within day-to-day business and events.Consistently promote the Tilbury Touch to the team and customers.Lead by example always to promote the Tilbury Touch and exceptional customer serviceCreate andmaintainan atmosphere of open and positive communication,professionalismand creativity always through team meetings and a team-oriented management styleEnsure that the counter is 'customer ready' from open to close of businessMaintain the required inventory levels andaccuratestock filesImplement visual merchandising, new launch displays and collateral placement as directed by the marketing teamMaintain technology on counterRaise operational issues for resolutionin a timely mannerStore and Retail Partner RelationshipsEstablish and develop a cooperative and mutually respectful relationship with the store retail operations teamSchedule team tooptimizecoverage according to customer flowMaintain excellent counter hygiene standardsMaintain the store standards and policies at all times

📌 Beauty Advisor - Part Time (Toronto)
🏢 Charlotte Tilbury
📍 Toronto