Front Desk Coordinator/Admin Assistant (in Brooks)Position Title: Front Desk Coordinator/Admin AssistantPay Grid: $18/hourDepartment: Employment ServicesHours: 40 hours/weekOur Culture:YMCA of Southeast Alberta strives to integrate our commitment to diversity and social inclusion in all that we do. We believe that strong leadership is created through the sharing of diverse experiences and perspectives. We actively seek candidates who embody these principles and who reflect the many dimensions of the communities we serve. We are a charitable organization that provides health and fitness opportunities, employment services, licensed childcare, and various community programs in Medicine Hat, Redcliff, and Brooks. When you work at the YMCA, you'll play an important part in building strong, thriving communities while positively impacting people's lives. Join our team at the Y, a place where everyone belongs — including you!Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day, demonstrating our values in action.We do the right thing.We are caring, respectful, honest, and responsible in all that we do.We put people first.We believe in each other – honouring our strengths, diversity, perspectives, and passions.We do what we say we will do.We lead by example.We are courageous, speaking with conviction and always willing to listen and collaborate.What qualifications are we looking for?At the YMCA of Southern Alberta, we strive to ensure our employees are a good fit based on their strengths, interests, and future goals.The successful candidate will have the following:Education/Certifications/Credentials/Professional Registration2 Years of post-secondary in Administration or Human Services/ Social SciencesEvidence of a clear Police Information Check (with Vulnerable Sector Search if applicable), within the last six monthsMust have a valid driver's license with a class 07 automobile insurance coverage business use (or pleasure with occasional business use) and a minimum of $2,000,000 in liability coverageKnowledge & SkillsComputer skills (Strong knowledge of word processing, PowerPoint, Internet)Knowledge of employment, education, and training strategies, local labour market information and community resourcesExceptional customer service attitudeAbility to support others in empathetic, non-judgmental mannerBe organized and resourcefulStrong leadership and communication skillsWhat does this role look like at the YMCA of Southern Alberta?Reporting to the Employment Centre Manager, the Front Desk Coordinator/Admin Support is responsible for the main and front desk as the initial point of entry for our clients, professionals, employers and the general public.



Community stakeholders contact our centre via in person, telephone, and email. The front desk area, the first impression of our organization, and our professionalism is a high priority to ensure superior customer service. The Front Desk Coordinator will exercise diligence in creating and maintaining a distraction free and inviting front desk area.The responsibilities and duties of this role will include but is not limited to:Customer ServiceAnswer telephone and greet public in a pleasant and courteous mannerAnswer general inquires, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable mannerAssist clients with self-help materialsPhone next day appointments to remind clients of their appointmentsResponsible for phoning No Shows for appointments and recording in the fileConduct oneself in a professional and positive manner, adhering to YMCA Employment Centre's established moral, ethical and professional standards while ensuring client confidentialityBe committed to exceptional customer service and create opportunities to enhance every persons' YMCA experience.YMCA ValuesDemonstrate and promote a personal understanding of and appreciation for the mission, vision, and values of the YMCA and its programs and servicesDemonstrates appropriate behaviors in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association.TeamworkWork effectively within the Employment Centre team, contributing to its overall success by:Promote the YMCA's annual Y Connect CampaignPromote and/or attending YMCA eventsContributing to a positive and healthy workplace cultureOther duties to assist the team, as assignedAssist in the promotion and advertising of our programs, services and special eventsCreate any documents, resource materials as needed / requested by staffAttend all YMCA meetings as required.Work in a team setting to achieve optimal collective results and program requirementsWork cooperatively with community groups and agencies, businesses and other organizations involved in providing career, employment,



education and training resourcesStandards that ShineAchieve all quality standards and targets established under YMCA best practices and the YMCA's Standards that ShineGeneral cleaning as required around the facilityEnsuring all staff are aware of Standards that Shine, and work with them to create a culture of excellence in adherence to guidelines and expectations outlined by the Standards that Shine.Interpersonal/Communication SkillsCommunicate effectively with coworkers, supervisors, managers, and the senior leadership teamEnsure workplace conflicts are resolved quickly, following YMCA policies and proceduresAnswer general inquiries, relay program and service information and conduct the initial screening and refer to appropriate staff in a timely and knowledgeable mannerAnswer telephone and greet public in a pleasant and courteous mannerQuality of WorkMaintain job boards, employer and job profilesEnsure display material is current and relevantEnsure that front desk computer is organized and that files are easily accessibleEnsure front file cabinets are organized and up to dateUpdate, evaluate and stock all Employment Centre formsSort and distribute Canada Post mailAttend all required trainingAdministrative functions related to the program guidelinesCreate any documents, resource materials as needed / requested by staffAssess the prospective client's desired career / employment / training/ education goals and assess how we can best assist in achieving those goalsAssist clients in the centre with resume development, job search strategies, training opportunities, career planning, employability skills, labour market information and any other identified needProvide referral to appropriate staff and/ or community agenciesUnderstand the importance of meeting contract numbers and expectationsProvide support and assistance to other staff when necessaryAdditional job responsibilities will be assigned dependent upon the candidate's interest and skills / experience, and Employment Centre goals and strategiesCompliance with Legislation and YMCA Policies and ProcedureAdherence to the following at all times:YMCA Child Protection and Operational Policies and ProceduresPublic health and safety regulationsOccupational Health and SafetyCompliance of contractual obligations and policy guidelinesWork Environment and Physical DemandsOffice location is on the main floorSitting at a desk and using a computer for most of the dayFrom time to time, may need to lift boxes of files weighing up to 20 poundsMay be exposed to all weather conditions when walking outside to/from vehicleThe Benefits to Joining our Team:Paid wellness days and benefits package after 3-month probationary periodPaid Birthday and Employment Anniversary DateFree Health Plus Membership with 15% discount for family members2 weeks paid vacation after 3 months prorated based on start date1 week of PTO after 3 months prorated based on start date

📌 Front Desk Coordinator/Admin Assistant (In Brooks) (Medicine Hat)
🏢 YMCA of Medicine Hat
📍 Medicine Hat