Become a Customer Experience Agent at Howies Athletics in Grimsby, Ontario, where customer care is paramount. Engage with sports enthusiasts and ensure exceptional service while fulfilling orders and inquiries.This role is integral to connecting Howies with its Canadian customers across online and retail platforms. You will assist customers with everything from order placements to product inquiries while promoting a solid brand presence. A proactive and organized approach will enhance relationship-building efforts with wholesale accounts and drive customer satisfaction.Key Responsibilities:Expertly answer inquiries over phone and emailAssist customers with returns, exchanges, and order fulfillmentBuild lasting relationships with wholesale accountsCollaborate with sales to ensure prompt order processingProvide on-site support during customer visitsRequirements:Excellent verbal and written communication skillsDetail-oriented and highly organizedCustomer-first mindset with quick problem-solvingExperience with ERP and CRM systemsAbility to work collaboratively across teamsSupport a growing brand and make a significant impact in the sports community as a Customer Experience Agent.