As a Senior Customer Success Manager, Partnerships you will join our growing Customer Success organization in a newly created role focused on delivering an exceptional post-go-live experience for customers brought to Tipalti through our strategic partner ecosystem. At its core, this is a Senior Customer Success role. You will own and manage relationships with a portfolio of customers, driving adoption, retention, growth, and long-term value while serving as a trusted advisor to senior customer stakeholders. What makes this opportunity unique is the partner ecosystem surrounding those customers. You will work closely with our Alliances and Partner teams to ensure we are delivering a connected and consistent experience across the customer journey. Because this is a new function at Tipalti, you will also have the chance to help shape how Partner Customer Success operates. We are looking for someone who is comfortable with ambiguity, enjoys building and improving processes, and is excited by the prospect to help create something from the ground up. Why join Tipalti? Tipalti is the AI-powered platform for finance automation, elevating how finance teams operate in the global economy. We empower our customers to scale faster and smarter by removing the complexities of doing global business and accelerating their finance operations efficiency. Our platform provides a comprehensive suite of finance automation solutions designed for mid-market businesses across accounts payable, global payouts, procurement, employee expenses, corporate cards, supplier management,



tax compliance, and treasury. Tipalti partners with leading financial institutions such as Citi, Wells Fargo, J.P. Morgan, and Visa, enabling over 5,000 global companies to efficiently and securely pay millions of suppliers and payees across 200+ countries and territories, in 120 currencies. At Tipalti, we pride ourselves on our collaborative culture, the quality of our product, and the capabilities of our people. Tipaltians are passionate about the work they do and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together. Founded in Israel in 2010, Tipalti is a global business headquartered in the San Francisco Bay Area (Foster City) with offices in Tel Aviv, Plano, Toronto, Vancouver, London, Amsterdam, Tbilisi, and Medellin. In this role, you will be responsible for: Owning the post-go-live customer experience for a portfolio of customers referred through Tipalti's strategic partner ecosystem, ensuring a seamless transition and continued value realization. Building trusted relationships with senior customer stakeholders and acting as a strategic advisor throughout the customer lifecycle. Proactively managing customer health, adoption, engagement, retention, and risk while identifying opportunities to strengthen and grow customer relationships. Driving

📌 Senior Customer Success Manager, Partnerships (Toronto)
🏢 Socket.dev
📍 Toronto