Join Kuehne+Nagel as an Air Logistics Customer Care Manager, where you'll enhance customer satisfaction and drive profitability. This pivotal role impacts global logistics directly.As a key leader, you will manage a team dedicated to providing top-notch customer service and optimizing logistics processes. Your focus on growth and retention will substantially influence the organization. This role demands solid analytical skills, effective communication, and a deep understanding of air freight operations.Key Responsibilities:Lead teams to improve customer experiences and growthExecute customer ownership model and performance trackingOptimize workload allocation for better efficiencyDrive change initiatives for enhanced operationsCommunicate effectively regarding shipment updates and resolutionsRequirements:Bachelor's degree in Logistics or Supply Chain preferred5+ years of freight forwarding experience, specifically in Air LogisticsLeadership experience managing teamsCommercial acumen in customer profitabilityRequired fluency in French for communicationPosition yourself to make a significant impact at Kuehne+Nagel, enhancing logistics and customer relations.

📌 Customer Care Manager In Air Logistics (Montreal)
🏢 Kuehne+Nagel
📍 Montreal