Enhance customer satisfaction as a Customer Retention Specialist at Retention Express LLC in Atlanta, Georgia. This role emphasizes relationship management and resolving inquiries.You will specialize in preserving customer loyalty by handling daily high volumes of calls and resolving billing issues. Robust communication skills and proficiency in diverse tech tools will help you excel in this environment, ensuring exceptional customer service across all channels.Key Responsibilities:Respond promptly to customer inquiries through various platformsResolve billing disputes and enhance retention strategiesMeet established customer service KPIs consistentlyEngage customers through calls, texts, and email communicationWork collaboratively with the team to achieve goalsRequirements:Proven record in customer service and retentionExceptional communication skills in English, Spanish a plusExperience with tech platforms and customer support toolsStrong analytical and problem-solving skillsAble to work both independently and as part of a teamHelp customers feel valued and drive retention initiatives with Retention Express in Atlanta!

📌 Atlanta Customer Retention Specialist Role (Ottawa)
🏢 Retention Express
📍 Ottawa