Position Summary

Thisposition is responsible for selling food and beverage with an upbeat and positive attitude. Under thesupervisionofF&B; Manager or Supervisor this role must provide guests with professional and high-quality service. Excelatmulti-taskingand displaying exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures. Positively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Job Description

Thisposition is responsible for selling food and beverage with an upbeat and positive attitude. Under thesupervisionofF&B; Manager or Supervisor this role must provide guests with professional and high-quality service. Excelatmulti-taskingand displaying exceptional communication and interpersonal skills. Contribute to a safe and welcoming work environment for all employees. Ensure compliance with Alcohol and Gaming Commission of Ontario (AGCO) regulations and all applicable laws, policies, and procedures. Positively contribute to an entrepreneurial culture that is nimble, energized, growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities

- Exceeds guest expectations by providing outstanding customer service.
- Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
- Participates in the implementation of the departmental strategic plans.




- Selling food and beverage with an upbeat and positive attitude.
- Escorts guests to a table when applicable and presents menus
- Thorough knowledge of Food and Beverage items available in the facility.
- Informs guests of any daily specials
- Takes guests orders and makes recommendations
- Serves the guests and checks to ensure satisfaction
- Use of P.O.S. system; Handling of cash and credit; balancing of sales at end of shift.
- Cleaning of tables: explicit dishes, empties and properly wiped down, making sure tables and chairs are organized in section.
- Restocking, cleaning, and organizing of all related work equipment and areas.
- Ongoing practice of Smart Serve.
- Understand and follow opening and closing server duties.
- Liaises and communicates effectively with all appropriate operational departments
- Ensures compliance with licensing laws, health and safety and other statutory regulations
- Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
- Contributes toward workplace health, safety and wellness initiatives.
- Anticipates operational and service issues before they escalation, trouble-shoots and resolves guest concerns before they are complaints.
- P er f o r m so t h e rd u t i esasa s s i g n e dor d i rected and assist other co-workers as needed

Education And Qualification Requirements

- People-focused and committed to service excellence
- Proactive and solution-oriented with a drive to succeed
- Exceptional interpersonal and communication skills
- Bartending and serving experience preferred
- Customer service experience
- Ability to handle multiple tasks at one time
- Ability to stand for long periods of time
- Ability to lift 30 lbs.
- Previous P.O.S. experience an asset
- Smart Serve Certification
- Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming Commission of Ontario

Working Environment Considerations

R e g u l ar c as i noe n v i ro n m e n

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