GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!Valley Equipment Ltd is proudly family-owned since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.Job descriptionWe currently have a full-time position available for a Service Advisor at our at ourHartland Truck Shoplocation.This is an excellent chance for a team player with a contagious can-do attitude in the workplace. This position interacts with customers and interprets their concerns to the Parts and Service teams. The duties include answering customers' inquiries, making product suggestions and recommendations, and welcoming customers upon their arrival.



This role has excellent opportunities for advancement.Responsibilities and requirements:Working with both Parts & Service DepartmentWelcoming customers and discussing their needsAssisting customers in scheduling appointments for routine maintenance and needed repairsPreparing and explaining cost estimates to customersAccurately explaining the nature of mechanical problems and work performedHandling phone inquiries regarding work-in-progress, appointments and return phone messages promptlyMaintaining vehicle records by keeping track of problems and corrective actionsAdhere to all Dealership policies and proceduresQualifications:Service advisor/parts experienceKnowledge of digital technology, including the ability to use the internet and the appropriate softwareStrong communication skills, both written and verbalStrong customer service skills in order to handle customer complaints and questions effectivelyAbility to interpret technical terms to the customersWillingness to maintain a high degree of product and industry knowledgeExceptional customer service skills, excellent follow-up skills with a genuine focus on customer support and retentionSchedule:8/9-hour shiftMonday to FridaySaturday every 3 weeks (7am - 12pm)Possible overtimeBenefits:Competitive wageBoots, and Uniform allowancesRRSP Match ContributionMedical Group InsurancePaid Personal daysChild Care SubsidyOvertime pay*We are accepting only candidates legally authorized to work in Canada

📌 Service Advisor (Hartland)
🏢 Valley Equipment
📍 Hartland