Kickstart your IT career at Rival Group in Toronto as a Junior Helpdesk Support, where you will assist employees with tech challenges. Embrace a hybrid mode with 3 days in-office.In this full-time role, you will report directly to the IT leadership team and work collaboratively to keep the tech environment running smoothly. Your support will focus on hardware, software, and account-related issues while prioritizing employee satisfaction and system efficiency.Key Responsibilities:Resolve helpdesk tickets for Mac and Windows devicesFacilitate employee onboarding with tech setupsUse NinjaOne for endpoint management and ticketingClearly document and escalate complex issuesAssist with day-to-day security issues and connectivityRequirements:Up to 2 years in related IT support rolesBasic understanding of core networking conceptsExcellent communication and customer support skillsAbility to document work accurately and stay organizedWilling to learn and adapt to new technologiesBe part of a meaningful tech support journey at Rival Group, enhancing employee productivity every day.

📌 Hybrid Junior Helpdesk Support Position (Toronto)
🏢 Rival Technologies
📍 Toronto