Join the hospitality team as a Guest Services Reservations Agent, where your communication skills help guests with their reservation inquiries and enhance their overall experience. This energetic role is crucial to maximizing hotel occupancy and guest satisfaction.As part of our team, you will engage with guests through phone, email, and online platforms for the Level Hotels & Furnished Suites and Steveston Waterfront Hotel. With a focus on attention to detail, you will manage reservation specifics, provide information about amenities,



and use upselling techniques to boost our revenue.Key Responsibilities:Handle reservation inquiries efficiently across multiple communication platformsInput reservation details accurately into the property management systemShare information on room rates and hotel offeringsUpsell available room options to guestsProcess modification and cancellation requests for reservationsRequirements:High school diploma or equivalent requiredCustomer service or hotel experience preferredFamiliarity with systems like HMS and SynXis is advantageousStrong verbal and written communication in EnglishExcellent multitasking and organizational skillsEmpower guests with information and ensure smooth reservations at our esteemed hotel locations.

📌 Guest Services Reservations Agent (Vancouver)
🏢 Level Hotels & Furnished Suites
📍 Vancouver