With enthusiasm for our brand, you will support the Store Management team to deliver retail excellence, drive strong sales results, and create engaging customer experiences.Key Job Accountabilities:Handle customer questions and concerns efficiently & effectively, sharing feedback with Store Management team as neededProblem solve effectively & proactively using available resources and guidance from Store Management teamCreatively support visual merchandising, inventory management, store cleanliness, and other store operations as neededCommunicate effectively and act as a flexible & responsible role model to your teamDevelop customer loyalty by leveraging knowledge of our products, the beauty market, and trends in the beauty industryShape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through storytelling, product demonstration,



and bringing our brand to lifeSupport training and onboarding of recent Customer ConsultantsExperience in a customer-facing role and a genuine passion for the retail beauty industryAbility to communicate & listen effectivelyStrong interpersonal skills to build rapport with customers & provide appropriate solutions to customer needsA positive mindset with the willingness to continuously develop yourself and your teammatesAbility to proactively manage time, multi-task, while working independently with minimal directionPhysical Requirements:Must be able to stand and walk for extended periods (up to 8 hours per shift)Ability to lift and move products up to 25 lbs.Frequent reaching, bending, crouching as required

📌 Part-Team Lead - Upper Canada Mall (Bradford West Gwillimbury)
🏢 The Body Shop
📍 Bradford West Gwillimbury