Join Northland Properties as a Guest Services Team Lead, driving guest satisfaction and team excellence. This full-time role in North Vancouver promises a dynamic work environment focused on service and leadership.As a Team Lead, you will be pivotal in ensuring smooth operations within the Guest Services Department. You'll foster a positive setting, guide staff, and elevate the guest experience through proactive customer assistance. Solid experience in customer service and cash management is essential, along with the ability to multitask effectively in a busy environment.Key Responsibilities:Supervise Guest Services Representatives in daily operationsProcess and promote Grouse Mountain products with sales initiativesAddress guest inquiries and resolve concerns efficientlyManage cash floats and end-of-day close-out proceduresCollaborate with Retail team for inventory managementRequirements:3+ years of relevant customer service experienceFamiliarity with Microsoft Office and POS systemsStrong supervisory and training capabilitiesBackground in booking procedures preferredMust be flexible for evening and weekend shiftsDrive sales and customer service initiatives as a Guest Services Team Lead with Northland Properties.

📌 Northland Properties Guest Services Lead (North Vancouver)
🏢 Kibbi Technologies
📍 North Vancouver