Why work for the Town of Canmore:Our team is professional, fun, dedicated and passionate about work, the community and the endless opportunities for outdoor and indoor recreation in our magnificent Rocky Mountain environment. Our Customer Experience Agents support the community as part of an energetic and dedicated recreation team committed to promoting a high level of community wellness and exceptional customer service.Position Overview:The Customer Experience (CE) Agent creates a welcoming, inclusive, and positive experience for all visitors to Town of Canmore recreation facilities. This position is accountable for delivering exceptional customer service while accurately administering memberships, drop-in admissions, program registrations, and responding to customer inquiries in a qualified and timely manner. As a key member of the Recreation team, the CE Agent maintains a strong knowledge of recreation programs, services, and facility operations, contributing to the efficient and effective delivery of day-to-day services.The CE Agent also supports the development and success of the Customer Experience team by assisting the Customer Experience Team Lead with staff training, administrative functions, and cash reconciliation processes. Through consistent adherence to service standards, operational procedures, and Town values, the CE Agent fosters a professional, collaborative, and customer-focused environment while supporting continuous improvement in service delivery.Core Accountabilities:Deliver Exceptional Customer ServiceCreate a welcoming and inclusive experience for all facility visitors through consistent, professional interactionsRespond promptly and courteously to customer inquiries and requests in person, by phone, and via emailResolve customer concerns professionally while maintaining composure in high-volume situationsEmbody Town values of respect, integrity, and service in all customer interactionsAdminister Memberships, Admissions,



and Program RegistrationsAccurately process membership applications, renewals, and drop-in admissions using recreation management softwareRegister participants in programs and maintain detailed records in the booking systemHandle cash and electronic payment transactions with accuracy and integrityVerify eligibility and apply appropriate fees, discounts, and waivers according to established proceduresMaintain Strong Knowledge of Programs and Facility OperationsStay current on all recreation programs, services, facility hours, and operational proceduresProvide accurate information to customers about facility amenities, program offerings, and registration requirementsCommunicate updates and changes to the team to ensure consistent information deliverySupport continuous improvement by identifying gaps in customer knowledge or service deliverySupport Team Operations and DevelopmentAssist the Customer Experience Team Leader with staff training and onboarding activitiesParticipate in cash reconciliation processes and administrative functionsContribute to a collaborative, professional, and fun workplace cultureSupport team members and share operational best practices to enhance service qualityOperate Recreation Management and Computer SystemsUse recreation facility booking software proficiently to manage registrations, memberships, and inquiriesMaintain accurate data entry in Microsoft Office programs, particularly Outlook, Word,



and ExcelFollow documented procedures and troubleshoot common technical issuesHealth and SafetyFulfill worker responsibilities under the Town of Canmore Health & Safety DirectiveParticipate in the Town's health and safety program by following all safety legislation, policies, and proceduresPerform work safely and protect the health and safety of yourself and othersRefrain from causing or participating in harassment or violenceReport incidents, injuries, and unsafe or harmful worksites, acts, or conditions promptly to leadershipKey CompetenciesTakes initiative to deliver timely, effective, and appropriate service that meets the needs of clients and interest holders. Anticipates needs, responds proactively, and follows through on commitments to ensure a high standard of service. Demonstrates a respectful, solution-oriented approach, building trust and positive relationshipsDemonstrates integrity through consistent, competent performance, ethical decision-making, and clear, values-based communication that reflects what is best about the organizationApplies self-awareness and emotional regulation to remain effective and composed in a variety of situations, recognizing and responding appropriately to the emotions of self and others, fostering positive relationships and a respectful, supportive environmentFosters effective collaboration by building strong networks, promoting cooperation across teams and boundaries, and aligning partners and interest holders to achieve shared organizational priorities and outcomesEffectively represents the organization in external settings and builds strong relationships with interest holders, partners, and the community. Communicates the organization's positions clearly on complex or sensitive issues and contributes to enhancing its reputation and influenceDemonstrates self-motivation and a proactive approach to work, taking action independently without reliance on external pressure. Consistently seeks opportunities to contribute, solve problems, and improve outcomes

📌 Customer Experience Agent – Pt Perm (Canmore)
🏢 Canadian Rocky Mountain Resorts
📍 Canmore