Saskatoon or ReginaSaskatoon, SK S7K2C5, CANDescriptionSaskatchewan Blue Cross®, one of Saskatchewan's Top Employers, is currently recruiting for a full time permanent Member Retention Representative to join our team in the Individual Sales department. This position offers the flexibility to be in-office or participate in hybrid options in our Saskatoon or Regina office.JOB FUNCTIONIf you are passionate about relationship building, providing exceptional customer service, and thrive in a fast-paced environment, then we're looking for you! Reporting directly to the Manager, Individual Sales, the successful candidate will be responsible for utilizing retention strategies such as strong relationship building to increase loyalty and ensure product value realization while delivering exceptional customer service. This position manages inbound and outbound calls to members, as well as facilitating in person and virtual client and member meetings.WHY CHOOSE SASKATCHEWAN BLUE CROSS?We're driven by a mission to empower communities on their journey to whole health and wellness, and have a lot of exciting things ahead of us. We're improving our members' experiences through investment in our people, technology, services and products. When you join our team, you're joining an organization where employees are valued, recognized for their contributions and empowered to make us stronger. The wellbeing of our employees, our members, our partners and our communities is at the heart of our operations.Our industry is evolving fast, and so are we! We're looking for people who:Share our valuesBelieve that creating great experiences is totally within their controlCollaborate and always set others up for successBuild positive relationships and an understanding of what people's needs areSee solutions and possibilities (not problems!)Are simply outstanding at what they doDUTIES & RESPONSIBILITIESEffectively manage a target number of daily inbound and outbound calls with existing members in regards to their individual policyListen, analyze,



and assess member needs by offering individual focused guidance and solutions in support of retentionIdentify opportunities to upsell coverage and add new benefit options to members that have renewed coverageAnalyze data and metrics to identify trends and areas of improvement to retain clientsFocus on maintaining the highest level of quality in delivering member communications, ensuring strict adherence to policies, protocols and best practices regarding the handling of personal and sensitive informationCultivate member relationships and provide a positive member experience by responding to, coordinating, and effectively resolving inquiries and/or service challenges in a timely mannerPossess strong, detailed and technical product knowledge particular to the Individual Product lineAdhere to implemented procedures and adjust in accordance with insurance policies, sales processes, and workflow procedures while maintaining standard turnaround timesAdminister and maintain files of individual policyholders, including the creation of letters, emails, memos, applications, renewals and other forms, documentation and reports as requiredEffectively use the CRM system to manage assigned tasks and ensure accuracy of data inputUnderstand the broader sense of decisions and how it impacts the company, member, broker, and employeeAct as a primary contact and ensure phone coverage for any incoming inquiries during core business hours for the area on a rotational basis, as requiredProvide back-up coverage to other members of the Individual Sales Support team as required or assignedOther duties as assignedQUALIFICATIONS & SKILLSCompletion of a Post-Secondary diploma or certificate program in a related field at a recognized institution, an equivalent combination of training and experience will be considered3-5 years of administration and or servicing insurance experiencePreference will be given to candidates who have successfully completed the Life License Qualification Program (LLQP)



and provincial certificationThe successful candidate will be required to obtain their provincial Accident & Sickness license as well as their Life license within 6 months of hirePrevious experience in the insurance industry would be considered an assetPrevious experience of retention/new sales over the phone requiredExperience in developing and implementing retention strategies is requiredKnowledge of the latest industry trends and best practices in customer retentionAbility to turn customers around and overcoming objections is a key assetStrong technical skills in the Microsoft Office 365, including Word, Excel and PowerPoint, and familiarity with CRM software, with the ability to easily learn new programsMust possess excellent written and verbal communication skills to be able to interact with customer and team members effectivelyStrong analytical ability, with a commitment to accuracy and timelinessAbility to analyze data and identify patterns to improve customer retentionMust be service oriented and responsive to our customersAbility to manage multiple competing priorities while meeting frequent deadlinesMust have strong organizational and problem-solving skillsAbility to establish and maintain effective relationships, primarily over the phoneStrong critical thinking and decision-making abilityCommitment to ongoing personal development and continuous learning with willingness to participate in industry trainingMust be able to work under pressure while maintaining composure and professionalismDemonstrated ability to work with minimal supervision and within a team environmentMust be willing to travel, work flexible hours, and possess a valid Class 5 driver's licenseLegally entitled to work in Canada on an unrestricted basisCriminal Record and background check satisfactory to Saskatchewan Blue CrossSaskatchewan Blue Cross is an equal opportunity employer committed to diversity and inclusion and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.We are also deeply committed to Indigenous inclusion. We recognize the importance of lived experience, cultural knowledge, and traditional leadership. These are valued alongside conventional qualifications as part of our holistic approach to recruitment.

📌 Member Retention Representative (Saskatoon)
🏢 Saskatchewan Blue Cross
📍 Saskatoon