Rosalie Hall is a Young Parent Agency and accredited Children's Mental Health Centre dedicated to providing specialized care and treatment for young parents, their infants, and children. Our services include high quality learning and supportive child care program, infant mental health treatment, Live-In Treatment Residence, and a wide range of outreach programs for young families in need. Each year, we deliver evidence-based treatment to more than 1,000 individuals, with an additional 3,000 supported through outreach and drop-in services. Serving Toronto communities since 1914, and operating from our Scarborough facility since 1956, Rosalie Hall carries forward the Misericordia tradition of over 150 years of service. As part of an international network, we remain committed to advancing health and social services across Canada, the United States, and Ecuador.Position OverviewThe Intake Counsellor reports to the Manager, Day Programs and Community Services. Working within an anti-oppressive, anti-racist, trauma-informed, harm reduction, disability justice, and mental health recovery framework, the Intake Counsellor will conduct comprehensive assessments, connect families to services including housing support, parenting education, childcare, and case management, and provide crisis intervention when necessary.You will work collaboratively with our multidisciplinary team while managing an independent caseload of intake assessments.Summary of DutiesCreate welcoming intake experiences that build trust and reduce barriers for families who may have had negative experiences with service systemsRespond to initial inquiries from young parents via phone, email, walk-ins, and virtual platforms with warmth and professionalismOffer brief service (as appropriate) to clients during the intake/ assessment periodConduct thorough intake assessments to understand each family's unique circumstances, strengths,



needs, and goalsConnect families to appropriate Rosalie Hall programs including housing support, parenting groups, childcare, and life skills trainingWork closely with case managers to ensure continuity of care as families move from intake to ongoing programmingEnter accurate, detailed client information into our database systems while maintaining strict confidentiality protocolsMaintain current knowledge of community resources, eligibility requirements, and service gaps affecting young parents.Build and maintain robust referral relationships with community agencies serving young families in Scarborough and the GTAMake timely emergency referrals to community partners for shelter, healthcare, child protection, and other critical servicesFollow all mandatory reporting protocols related to child welfare while maintaining therapeutic relationships with familiesParticipate in case conferences and clinical meetings in order to ensure the coordination of services and a continuum of care, as well as maintaining relationships with partner organizationsGeneralMaintain all aspects of confidentiality relating to clients, volunteers, staff, programs, community members and community partnersProvide mentorship,



training and/or supervision to student placements and volunteersParticipate in team meetings regularly and promote the healthy functioning of the teamParticipate in ongoing training and education.Participate in supervision sessions and annual performance appraisals with supervisorMaintain appropriate records and documentation in a timely manner and collect statistical data required for the accountability of the programRepresent the team on internal and/or external staff committees as directed by supervisorQualifications/ SkillsCYW Diploma or equivalentMinimum of 2 years related experience in social servicesExcellent oral and written English communication fluencyFrench or other second language(s) is a strong assetDemonstrated experience supporting vulnerable young families with mental health and substance use issues from an anti-oppressive, anti-racist, harm reduction, trauma informed, and mental health recovery approachComprehensive understanding and knowledge of the mental health, addictions, health sector, and community resourcesSolid understanding of the intersectionality of systemic barriers and social determinants of health, including racism, discrimination, and oppressionTraining in clinical interviewing and evidence-informed interventions is recommendedRosalie Hall is committed to following the principles of dignity, independence, and equal opportunity in the delivering of its goods and services and fostering an inclusive environment for our clients, volunteers, and staff. We welcome and encourage applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, LGBTQ2S persons, and others with the skills and knowledge to productively engage with diverse communities. Rosalie Hall is committed to providing accessible employment practices that are compliant with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation to participate in the hiring process, please contact [email protected] Information received relating to accommodation will be addressed confidentially.

📌 Intake Counsellor (Ottawa)
🏢 Rosalie Hall
📍 Ottawa