Join Just Energy as an Account Manager dedicated to enhancing customer interactions. You will play a key role in addressing client issues and promoting satisfaction through impactful communication.This Account Manager role requires you to effectively manage customer feedback while building sustainable relationships with clients and brokers. You'll strive to meet key performance indicators and ensure client needs are communicated back to your team clearly, employing your bilingual skills for more effective service.Key Responsibilities:Handle numerous incoming calls and emails dailyIdentify clients' satisfaction needs and deliver solutionsFoster trust through continuous communication with accountsFollow operational guidelines while resolving disputesEnsure all deliverables are of high quality and meet client standardsRequirements:Extensive experience in account management is necessaryAt least 2 years of background in customer serviceDetail-oriented with technical aptitudeStrong motivation and goal orientationProven ability to work efficiently under stressFocus on customer care and operational excellence as an Account Manager at Just Energy.

📌 Customer-Focused Account Manager Role (Ottawa)
🏢 Just Energy Group
📍 Ottawa