Make a significant impact at TELUS Health as a Benefits Support Analyst, tackling client support challenges and enhancing their platform experience. Your troubleshooting skills will be paramount.Join our TELUS Health team as a Benefits Support Analyst, where you will engage with clients to resolve their benefits platform questions and issues. With a focus on client satisfaction, you'll apply your expertise in perks administration and problem-solving to ensure clients fully utilize their services. This role requires a proactive mindset as you document insights and assist during transitions.Key Responsibilities:Resolve client inquiries through various channelsAnalyze issues to identify root causesProvide guidance during platform updatesMaintain service level compliance with quality supportMentor junior team members through collaborative effortsRequirements:3+ years of experience in benefits supportProficient in operational roles within SaaS environmentsExcellent verbal and written skillsSolid organizational abilities for multitaskingPost-secondary education in relevant fieldsEnhance client interactions and drive solutions as a Benefits Support Analyst at TELUS Health.

📌 Benefits Support Analyst At Telus Health (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Telus
📍 Riviere-des-Prairies—Pointe-aux-Trembles