Teleperformance in Toronto, Ontario, is seeking a hands-on team leader to direct a customer service team onsite. The role focuses on achieving high CSAT, quality, and NPS scores while managing performance, adherence to SLAs, and staff development in a fast-paced contact center environment.The position offers extensive training, a explicit career path, and competitive benefits. Candidates should be prepared for a fully onsite work arrangement in Toronto with strong emphasis on teamwork and process
📌 Operations (Ops) Team Lead (Toronto)
🏢 TSMG
📍 Toronto