At CS-1 Transportation Inc. you will serve as the primary point of contact for our customers, delivering outstanding service and support. The position demands a agile environment where effectivecommunication skills are crucial. Most importantly your ability to assess and understand customer needs will be vital in ensuring a positive customer experience.ResponsibilitiesIn this position you will handle all aspects of the company's operations. Consequently handling a high volume of both incoming and outgoing communications, exceeding150+ emails and phone calls daily.Firstly, the primary objective will be tooversee and track the progress of ongoing shipments. However, this role will specialize in customs (PAPs, PARs) and insurance.Other duties will include and not limited to:Providing the customer with updates on the status of their freightAccountable for overseeing the transportation/movement of loadsManaging the data entry in TransPlus by entering comments and notes pertaining to freight location and status, along with updating shipper and consignee profilesFlagging any issues and escalating to the appropriate supervisorYou will also be responsible forengaging with multiple carriersby phone and email.Obtaining Proof of Delivery (POD) from carriersAdd carrier packets and update profiles in TransPlus (including insurance)To assist in saving documentation, customs docs and facilitating the docs to carriersNegotiating wait time, additional charges incurred at pickup or delivery with carriersLastly,



you will be communicating with customs brokers accordingly. You will act as point person providing any and all details, paperwork (Commercial Invoice, BOL, etc.) to midigate delays when freight crosses the border(s).Requirements and SkillsMinimum of 1 year of prior 3PL broker industry experience (preferred); Knowledgeable in customs documents (PAPs, PARs) is preferred; Proficient knowledge ofCanadian geography; Ability to communicate effectively in both spoken and writtenEnglish; Reliable transportationto the main office located in Burlington; Bachelor's degree in business administration, sales, or a relevant field is preferredQualificationsDemonstrated problem-solving abilities; adept atprioritizing tasksefficiently; Exceptional andarticulatecommunicationskills; Professional demeanor; demonstrates a strong commitment to excellence; Possesses a keen understanding of business operations; capable of makinginformed decisions and analyzing dataeffectively; Superiortime-management and multitaskingcapabilities; Advanced proficiency inMicrosoft Office Suite; Proven capability to swiftly integrate andmaster new software applications.TerritoriesOffice based in Burlington, Ontario, CanadaReportingReports directly to the Customer Service ManagerPay Range$42,900 – $50,000 annually (based on experience)AssessmentsSelected candidates will be contacted to complete assessments to determine their qualification for the position.$1 from every CS-1 Transportation transaction is donated to charities across North America.

📌 Customer Service Representative (Burlington)
🏢 Shipcs1
📍 Burlington